Store Policies

Return and Exchange

We will gladly exchange or issue credit on receipt of product for online sales on regular priced merchandise.  No cash or credit card refunds.  Sale and discounted items are final and not returnable!  If you would like to request return instructions please email order@greatbearonline.com and a sales associate will assist you in making special arrangements to return the item. 

Please include your sales receipt. Credit will be issued upon arrival of the returned merchandise.  Shipping charges are non-refundable and we recommend you insure the merchandise and retain the tracking number. Credit is valid for a one year period.

Shipping charges paid for items returned are only refundable in the case of errors in on our part with respect to the initial shipment.

 

Shipping & Delivery

We use Canada Post for all deliveries via regular. For specific details about delivery standards via Canada Post, please click here

If you would like XpressPost, please leave a comment in  'Order comments' field. The time frames for services within Canada are about 3 to 5 business days depending on the postal code.  International orders can take from 6 to 12 business days depending on the zip/postal code and customs delays.

If we are shipping to your business address, please provide us with the company name in the 'Order comments' field.

We mail orders once a week on Thursday. 

You will receive a shipment confirmation e-mail that will contain your tracking information.

It is the Customer’s responsibility to cover any and all custom duties and taxes that maybe be applied to their order.

Overnight Service is not available.

 

Privacy Policy

Great Bear Online is committed to respecting the privacy rights of all visitors to our web site. The following policy describes how Great Bear Online collects, protects and uses information it receives from visitors to the web site.

 

Purchasing on greatbearonline.com

When you purchase a product on the site, we need you to provide your name, e-mail address, mailing address, telephone number. This allows us to provide a faster method for users to receive the products desired.

Protection of visitor information

We employ industry recognized security safeguards to protect the personal information that you have provided to us from loss, misuse and unauthorized alteration. Whenever you transmit sensitive information, such as a credit card number, to us through our website, we provide you access to a secure server that allows 128 bit encryption of your data.  Your information is only accessible by a limited number of employees who have special access rights to such systems.

 

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

 

Disclaimer

THIS SITE AND THE MATERIALS AND PRODUCTS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, SPECTACULARNWT ONLINE STORE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SPECTACULARNWT ONLINE STORE DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SPECTACULARNWT ONLINE STORE DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY.

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